Troubleshooting FAQs

I'm having problems logging in and I am an external applicant.
I'm having problems logging in and I am an internal applicant
What are the supported browsers?
I'm using a supported browser but I'm still having problems.
How do I clear my browser cache?
I'm trying to view my resume attachment, but a window pops up and then disappears.
How do I disable my pop-up blocker?
I'm getting an “Invalid Value” error.
How do I add a cover letter to my application?
How do I change my password?
How do I change my contact information?
How do I view previous applications and cover letters?
Who do I contact if I am having technical issues when applying online?

I'm having problems logging in and I am an external applicant

If you have logged into UM-St. Louis’ electronic application system in the past using your e-mail address….
If you have applied for jobs at UM-St. Louis in the past, and you used your e-mail address to login, please continue to use your e-mail address when prompted for a username, or try using whatever user name you have been using.
If you are a new user, and wish to register…
If this is your first time accessing the UM-St. Louis website and you wish to set up a username, click on the Register Now link in the Login box.
If you do not remember your password…
If you do not remember your password, click on the Login Help link when prompted to login. Enter your username (e-mail address) in the text box, and click on the Get New Password button. This will send you an e-mail telling you what your new password is.

I'm having problems logging in and I am an internal applicant.

If you are a UM-St. Louis employee, you will access the Careers site by going here and logging in with your SSOID and password. From Self Service, go to Recruiting Activities > Careers > Search. Then you will be able to apply for the job(s) you select.

If your SSOID and password do not work, try testing your SSOID to confirm that your SSOID is functioning correctly. If you are still having problems signing in, please refer to for ITS support.

What are the supported browsers?
Here is a listing of the PeopleSoft supported browsers:

Windows XP: Internet Explorer 6, Netscape Navigator 7.x, Firefox 1.0, Mozilla 1.7
Windows 2003: Internet Explorer 6, Firefox 1.0
Windows 2000: Internet Explorer 6, Internet Explorer 5.5, Netscape Navigator 7.x, Firefox, 1.0, Mozilla 1.7
Windows NT: Internet Explorer 6, Internet Explorer 5.5, Netscape Navigator 7.x, Firefox 1.0, Mozilla 1.7
Windows 98: Internet Explorer 6, Internet Explorer 5.5, Firefox 1.0, Mozilla 1.7
UNIX: Netscape Communicator 7.x, Firefox 1.0, Mozilla 1.7
MAC OS X: Firefox 1.0, Mozilla 1.7, Netscape Navigator 7.x, Safari 1.2
MAC OS 9: Netscape Navigator 7.x
Linux: Firefox 1.0, Mozilla 1.7, Netscape Navigator 7.x

I'm using a supported browser and I'm still having problems.
If you you encounter an error while you are applying, it may be helpful to clear your browser cache (memory). If you have not cleared your browser cache recently, it may take a few minutes to complete. Please refer to the questions below for instructions on how to clear cache for your particular browser.

How do I clear my browser cache (memory)?

Internet Explorer: Open your Internet Explorer browser and from the menu go to Tools > Internet Options. On the General tab, click the Delete Files button. Next, click the OK button then and close your browser.
Netscape: Open your Netscape browser and from the menu go to your Edit > Preferences. Under the Advanced category, select the Cache subcategory. Click the "Clear Cache" button on the Cache panel. Next click the OK button, then quit and restart your browser.
Safari: Go to your Safari browser and from the menu select "Reset Safari" to clear your browser history, cache, and cookies all at once. Click "Reset" on the confirmation dialog to complete this process. If you don't want to clear your browser's history, you can go to "Preferences" under the Safari menu and clear cache under "Advanced"

I'm trying to view my resume attachment, but a window pops up and then disappears.
If you click on your resume attachment and nothing happens, then it is probably because you have pop-up blockers enabled on either your browser or your Google or Yahoo! Toolbar. To temporarily get around this problem on Windows, hold down the Ctrl key while you click on the resume attachment. Keep holding down the Ctrl key until a window pops up asking if you want to open the file.

If that still does not work, please see instructions below on how to disable pop up blockers for your particular browser.

How do I disable my pop-up blocker?
In your browser, go to Tools > Turn off Pop-Up Blocker.

I'm getting an “Invalid Value” error.
You will receive this error if the information that you typed into a particular field does not match the acceptable values for that field. This will most commonly occur for a field that has a magnifying glass to the right of the text box. To resolve this error, either click on the magnifying glass icon to find the appropriate value or type the correct name into the Other box to the right of the field.

How do I add a cover letter to my application?
You can only add a cover letter to an application that has not been submitted. To add a cover letter, go to My Career Tools > Cover Letter and Attachments and add your cover letter. Tip: Be sure to use a name related to the position for which you are applying so you can identify it later.

How do I change my password? (For External Applicants only)
To change your password, sign in to the Careers page. Click on the Applications link on the top menu. Next, click on the Edit Profile link below your name. This will bring you to the Edit Profile page. Click the Change Password link to enter a new password.

How do I change my contact information? (For External Applicants only)
To edit your contact information, sign in to the Careers page. Click on the Applications link on the top menu. Next, click on the Edit Profile link below your name. This will bring you to the Edit Profile page where you can change your name, address, e-mail address, and phone number.

How do I view previous applications and cover letters?
To view previous applications, sign in to the Careers page. Click on the Applications link (or My Career Tools) on the top menu. Under the Applications group box, you will see a list of all applications you have either saved or submitted. To view an application, click on the corresponding job title link. Only an application that is in “Not Applied” status can be updated. To view the cover letter for an application, click on the corresponding file name to access the applications. TIP: Be sure to use a name related to the position for which you are applying.

Who do I contact if I am having technical issues when applying online?
Contact the UM-St. Louis Technology Support Center (TSC) at 314-516-6034 if you experience a technical issue when applying online. Hours are:

Monday - Thursday: 7:30 a.m - 10:00 p.m.
Friday: 7:30 a.m. - 5:00 p.m.