Administrative services managers perform a broad range of duties in virtually every sector of the economy. They coordinate and direct support services to organizations as diverse as insurance
companies, computer manufacturers, and government offices. These workers manage the many services that allow organizations to operate efficiently, such as secretarial and reception, administration, payroll, conference planning and travel, information and data processing, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, parking, and personal property procurement, supply, and disposal.
Specific duties for these managers vary by degree of responsibility and authority. First-line administrative services managers directly supervise a staff that performs various support services. Mid-level managers, on the other hand, develop departmental plans, set goals and deadlines, implement procedures to improve productivity and customer service, and define the responsibilities of supervisory-level managers. Some mid-level administrative services managers oversee first-line supervisors from various departments, including the clerical staff. Mid-level managers also may be involved in the hiring and dismissal of employees, but they generally have no role in the formulation of personnel policy. Some of these managers advance to upper level positions, such as vice president of administrative services, which are discussed in the Handbook statement on top executives.
In small organizations, a single administrative services manager may oversee all support services. In larger ones, however, first-line administrative services managers often report to mid-level managers who, in turn, report to owners or top-level managers. As the size of the firm increases, administrative services managers are more likely to specialize in specific support activities. For example, some administrative services managers work primarily as office managers, contract administrators, or unclaimed property officers. In many cases, the duties of these administrative services managers are similar to those of other managers and supervisors, some of which are discussed in other Handbook statements.
Because of the range of administrative services required by organizations, the nature of these managerial jobs also varies significantly. Administrative services managers who work as contract administrators, for instance, oversee the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, materials, supplies, products, or services. In addition, some administrative services managers acquire, distribute, and store supplies, while others dispose of surplus property or oversee the disposal of unclaimed property.
Administrative services managers who work as facility managers plan, design, and manage buildings and grounds in addition to people. They are responsible for coordinating the physical workplace with the people and work of an organization. This task requires integrating the principles of business administration, architecture, and behavioral and engineering science. Although the specific tasks assigned to facility managers vary substantially depending on the organization, the duties fall into several categories, relating to operations and maintenance, real estate, project planning and management, communication, finance, quality assessment, facility function, technology integration, and management of human and environmental factors. Tasks within these broad categories may include space and workplace planning, budgeting, purchase and sale of real estate, lease management, renovations, or architectural planning and design. Facility managers may suggest and oversee renovation projects for a variety of reasons, ranging from improving efficiency to ensuring that facilities meet government regulations and environmental, health, and security standards. Additionally, facility managers continually monitor the facility to ensure that it remains safe, secure, and well-maintained. Often, the facility manager is responsible for directing staff, including
maintenance, grounds, and custodial workers.
Administrative services managers generally work in comfortable offices. Managers involved in contract administration and personal property procurement, use, and disposal may travel between their home office, branch offices, vendorsí offices, and property sales sites. Also, facility managers who are responsible for the design of workspaces may spend time at construction sites and may travel between different facilities while monitoring the work of maintenance, grounds, and custodial staffs. However, new technology has increased the number of managers who telecommute from home or other offices, and teleconferencing has reduced the need for travel.
Most administrative services managers work a standard 40-hour week. However, uncompensated overtime frequently is required to resolve problems and meet deadlines. Facility managers often are ďon callĒ to address a variety of problems that can arise in a facility during nonwork hours.
Administrative services managers held about 321,000 jobs in 2002. About 9 out of 10 worked in service-providing industries, including Federal, State, and local government, health services, financial services, professional, scientific, and technical services, and education. Most of the remaining workers worked in manufacturing industries.
Educational requirements for these managers vary widely, depending on the size
and complexity of the organization. In small organizations, experience may be the only requirement needed to enter a position as office manager.
When an opening in administrative services management occurs, the office manager may be promoted to the position based on past performance.
In large organizations, however, administrative services managers normally are hired from outside and each position has formal education and
experience requirements. Some administrative services managers have advanced degrees.
Specific requirements vary by job responsibility.
For first-line administrative services managers of secretarial, mailroom, and related support activities, many employers prefer an associate
degree in business or management, although a high school diploma may suffice when combined with appropriate experience. For managers of
audiovisual, graphics, and other technical activities, postsecondary technical school training is preferred. Managers of highly
complex services, such as contract administration, generally need at least a bachelorís degree in business, human resources, or finance.
Regardless of major, the curriculum should include courses in office technology, accounting, business mathematics, computer applications,
human resources, and business law. Most facility managers have an undergraduate or graduate degree in engineering, architecture,
construction management, business administration, or facility management. Many have a background in real estate, construction, or
interior design, in addition to managerial experience.
Whatever the managerís educational background, it must be accompanied
by related work experience reflecting demonstrated ability. For this reason, many administrative services managers have advanced
through the ranks of their organization, acquiring work experience in various administrative positions before assuming first-line
supervisory duties. All managers who oversee departmental supervisors should be familiar with office procedures and equipment.
Managers of personal property acquisition and disposal need experience in purchasing and sales, and knowledge of a variety of supplies,
machinery, and equipment. Managers concerned with supply, inventory, and distribution should be experienced in receiving, warehousing,
packaging, shipping, transportation, and related operations. Contract administrators may have worked as contract specialists, cost
analysts, or procurement specialists. Managers of unclaimed property often have experience in insurance claims analysis and records
Persons interested in becoming administrative services managers should have good communication skills and be able to
establish effective working relationships with many different people, ranging from managers, supervisors, and professionals, to clerks and
blue-collar workers. They should be analytical, detail-oriented, flexible, and decisive. They must also be able to coordinate several
activities at once, quickly analyze and resolve specific problems, and cope with deadlines.
Most administrative services managers in
small organizations advance by moving to other management positions or to a larger organization. Advancement is easier in large firms
that employ several levels of administrative services managers. Attainment of the Certified Administrative Manager (CAM) designation
offered by the Institute of Certified Professional Managers, through work experience and successful completion of examinations, can
increase a managerís advancement potential. In addition, a masterís degree in business administration or related field enhances a
first-level managerís opportunities to advance to a mid-level management position, such as director of administrative services, and
eventually to a top-level management position, such as executive vice president for administrative services. Those with enough money
and experience can establish their own management consulting firm.
Advancement of facility managers is based on the practices and
size of individual companies. Some facility managers transfer from other departments within the organization or work their way up from technical
positions. Others advance through a progression of facility management positions that offer additional responsibilities. Completion of the
competency-based professional certification program offered by the International Facility Management Association can give prospective
candidates an advantage. In order to qualify for this Certified Facility Manager (CFM) designation, applicants must meet certain
educational and experience requirements.
Employment of administrative services managers is projected
to grow about as fast as the average for all occupations through 2012.
Like persons seeking other managerial positions, applicants face keen competition because there are more competent,
experienced workers seeking jobs than there are positions available. However, demand should be strong for facility
managers because businesses increasingly are realizing the importance of maintaining, securing, and efficiently operating
their facilities, which are very large investments for most organizations. Administrative services managers employed in
management services and management consulting also should be in demand, as public and private organizations continue to
streamline and, in some cases, contract out administrative services functions in an effort to cut costs.
At the same time, continuing corporate restructuring and increasing utilization of office technology should result in a
flatter organizational structure with fewer levels of management, reducing the need for some middle management positions.
This should adversely affect administrative services managers who oversee first-line mangers. Because many administrative
services managers have a wide range of responsibilities, however, the effects of these changes on employment should be less
severe than for other middle managers who specialize in only certain functions. In addition to new administrative services
management jobs created over the 2002-12 projection period, many job openings will stem from the need to replace workers who
transfer to other jobs, retire, or stop working for other reasons.
Earnings of administrative services managers vary greatly depending on the employer, the specialty, and the geographic area. In general, however, median annual earnings of administrative services managers in 2002 were $52,500. The middle 50 percent earned between $36,190 and $74,590. The lowest 10 percent earned less than $26,120, and the highest 10 percent earned more than $99,870. Median annual earnings in the industries employing the largest numbers of these managers in 2002 are shown below:
Management of companies and enterprises
Elementary and secondary schools
Colleges, universities, and professional schools
In the Federal Government, contract specialists in nonsupervisory, supervisory, and managerial positions earned an average of $66,309 a year in 2003. Corresponding averages were $63,509 for facilities operations, $62,552 for industrial property managers, $58,880 for property disposal specialists, $62,751 for administrative officers, and $52,824 for support services administrators.
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2004-05 Edition,
Administrative Services Managers, on the Internet at
(visited July 09, 2004).