General FAQ
Can I enroll if I owe a balance from a prior term?
Why is there a finance charge on my billing statement?
Why doesn’t my bill show my last payment?
How much will it cost for me to take classes at UMSL?
Will I still need to make a payment if I will be receiving financial aid?
How do I get my 1098T form online?
Why hasn’t my Financial Aid posted to my student account?
When will I receive a refund of my excess financial aid?
How can I qualify for instate fee rates?
Who do I notify about an address and a last name change?
Where can I get a transcript?
Where online can I get a printout of my fees and classes to give to my employer?
What address should I use if I am paying my bill through my banks’ online bill pay service?
Why am I being billed for courses that I thought were dropped?
Can I enroll if I owe a balance from a prior term?
Students who have not met their financial obligations may have a past due indicator placed on their accounts. Students with past due indicators are prevented from obtaining transcripts and enrolling in classes. In addition, students whose accounts are not paid in full at the time of graduation will not receive a diploma or any other certification of program completion.
Why is there a finance charge on my billing statement?
If you choose to pay the minimum payment shown on your billing statement, your student account will be assessed a 1% finance charge of your Adjusted Amount due each month. Unless you are enrolled in the Employer Reimbursement Deferred Payment Plan ERDPP, any Account Balance that is carried over from month to month will be assessed the 1% finance charge. No finance charge will be assessed if the full Adjusted Amount Due is paid by the due date.
Why doesn’t my bill show my last payment?
Consider your bill as a snapshot in time. It reflects all transactions to your student account up to the bill date. Transactions made to your account after the bill date will be reflected on your next billing statement.
How much will it cost for me to take classes at UMSL?
There are educational fee schedules on the Cashier’s web page which list Undergraduate/Graduate, Resident/Nonresident and Metropolitan fee rates by credit hour. There is also a partial list of course specific fees available on the Cashier’s page.
We encourage you to contact an advisor in your educational department of interest. A department advisor can provide information on courses offered and other information which can help you reach your educational goal. For advisor information, visit the Center for Student Success web page, scroll to the bottom and click on New Advising Locations.
Students who maintain a relationship with their departments are more likely to continue their education. There is also greater opportunity to meet other students with similar interests. Students planning to further their education through a graduate program should also consider seeking advice from a faculty member in the subject area.
For Housing Rates, see the webpage for the Office of Residential Life and Housing at http://www.umsl.edu/services/reslife/prospective/rates.html.
Will I still need to make a payment if I will be receiving financial aid?
Anticipated Financial Aid is not treated as a minimum payment or monthly payment on your student account. You will still have a minimum payment due. What your Anticipated Aid will do is reduce your Account Balance resulting in a lower minimum payment due.
If your Anticipated Financial Aid is less than your total semester charges, your billing statement would show the Anticipated Aid as being deducted from your Account Balance giving you an Adjusted Amount Due to pay. Your minimum payment would be a percentage of the Adjusted Amount Due plus a 1% finance charge of the Adjusted Amount Due. Students should pay either the Adjusted Amount Due or the Minimum Payment by the due date to avoid a $10 late payment fee.
If your Anticipated Financial Aid is more than your total semester charges, your billing statement would show zero for both the Adjusted Amount Due and the Minimum Payment. In this situation you would not need to make a payment.
How do I get my 1098T form online?
On the Cashier’s website, find the Tax Information section. Click on View Your Tax Information (1098T) Online. Next, select the St. Louis campus. From here, you will enter your Student ID, PIN number and Tax Year. Enter your entire Student ID number including any zeros. The default pin number is the two-digit month and two-digit day of your birth. If you have previously changed your PIN number from the default and forgotten it or need a new pin, contact the Registrar’s office at 314-516-5545.
Why hasn’t my Financial Aid posted to my student account?
Financial aid will not be credited to your student account more than 10 days prior to the start of classes, as required by financial aid regulations. Before your financial aid can post to your student account, you must be registered for sufficient class hours to be considered eligible for the aid. For example, if the amount of the Pell you were offered requires that you be enrolled in classes full time (12 hours) and you register for 6 hours, your financial aid will not post to your student account until your enrollment has been reviewed, and the Pell Grant amount had been adjusted to the amount allowed to students enrolled half time.
If you filed for your financial aid in advance, you may need to follow up with the Financial Aid office at 314-516-5526 or financialaid@umsl.edu. There may be incomplete paperwork, additional paperwork or signatures needed.
When will I receive a refund of my excess financial aid?
You can expect to receive a refund check by mail within 7-10 business days after your account balance goes into credit status. If you have previously set up a personal checking or savings account for direct deposit of your refunds, you can expect an electronic transfer to your bank account within 3-5 business days after your account balance goes into credit status.
Before a refund will be issued, your Anticipated Financial Aid must disburse to your student account, pay all of your charges and leave you with a credit balance.
How can I qualify for instate fee rates?
There are certain criteria that must be met in the 12 months prior to the academic term for which residency is requested.
Cannot be claimed as a dependent in another state.
Reside in Missouri continuously
Have significant taxable earned income in Missouri
Have a valid Missouri Driver’s License, a Missouri Voter Registration Card, and if a car is registered in the students name, proof of registration in Missouri.
Permanent Resident Alien Card (non-U.S. citizens only)
Optometry students must also have a signed statement from the student of intent to make Missouri his/her permanent state of residence and a written job offer from a licensed practicing Missouri optometrist or ophthalmologist for a position immediately following graduation and licensure.
You must complete a petition for residency status form and submit it with all of the required documents. For a copy of the form and more information, see the Missouri Residence Fact Sheet.
Who do I notify about an address and a last name change?
Notify the Registration Office at 314-516-5545 or by email at registration@umsl.edu. Legal name changes must be notarized. For a change of name and/or address form; visit the Registration and Records web page and look under Downloadable Forms.
Where can I get a transcript?
A transcript can be obtained from The Records Office. They are located within the Registration Office on the 3rd floor of the Millennium Student Center. They can be reached at (314) 516-5676 or by email at register@umsl.edu. A transcript cannot be released if there is a hold on your student account. For a Transcript Request Form or for more information, visit the Registration and Records web page and look under Student Services for Transcripts.
Where online can I get a printout of my fees and classes to give to my employer?
Your online billing statement will show the fees and the fee amounts that you are being charged. See your bill online in the MyView student system . If your employer will not accept a copy of your eBill or if your charges are spread over more than one billing statement, contact the Cashiers Office and we can provide you with a summary of your charges and payments or a paid receipt.
What address should I use if I am paying my bill through my banks’ online bill pay service?
Please use our UMSL Campus address for electronic payments through your bank:
University of Missouri -St. Louis
Cashier's Office
One University Blvd.
St Louis MO 63121-4400
(Using the Kansas City PO box address may delay your payment by two or more weeks.)
Why am I being billed for courses that I thought were dropped?
It is your responsibility to petition to drop a course you are enrolled in. Not attending class or not accepting financial aid does not constitute an official drop or withdrawal.
Through the official add/drop period, courses may be dropped, without approval or signatures through MyView, or in person at the Registrars Office. See the Office of Registration webpage for add/drop/withdrawal deadlines.
After the official add/drop period, complete an add/drop form, seek the required signatures and submit the form to your college department.
Withdrawing from the University- Pick up a Drop/Excused Grade Form from your Deans office. Complete the form and follow the directions provided by the College in which you are enrolled.
Refunds are reduced based on the date the course is dropped. See the Fee Reassessment Schedule.