Office of Academic Affairs
Policies and Documents
Office of Academic Integrity
Colleges and Schools
Centers and Institutes
Academic Support Units
Information About UMSL Faculty
Information For UMSL Faculty
Information About UMSL Students
Information For UMSL Students
Assessment at UMSL
Five Year Program Reviews
Assessment of Faculty
Student Assessments and Processes
We have a number of good news items to share this year that have happened since my last report to the faculty.
- We have record setting enrollments of 16,802 students, an increase of 1.5% over last year and the one of the largest enrollments since 1996 when we had 16,094 students.
- Five UMSL doctoral programs received high national rankings from Academic Analytics:
- Top 10: Counselor Education, Information Systems
- Top 20: Criminology & Criminal Justice, Evolutionary Biology, and Teaching and Learning
- UMSL is working with several corporate sponsors to create the “Opportunity Scholars Program” an all-inclusive scholarship program for under-represented and first-generation college students from local high schools who demonstrate ability and commitment to pursue degrees in science, technology, engineering, or math.
- Zuleyma Tang-Martinez, professor of biology, received the prestigious Quest Award from the Animal Behavior Society.
- Sandy Diamond, director of Kids Voting Missouri, received the 2010 Spirit of Justice Award from the St. Louis Bar Foundation.
- Kathleen Nigro, Assistant Teaching Professor of English was recently recognized by the Missouri Humanities Council and Governor Jay Nixon when she received the Governor’s Humanities Award in Exemplary Community Achievement
- James Bashkin, Research Associate Professor, Department of Chemistry & Biochemistry, received a $1.83 million grant from the National Institutes of Health for research on antiviral compounds for high-risk, cancer-causing human papillomavirus (HPV).
- Guoqiang Li, Assistant Professor, School of Optometry, received a $1.77 million grant from the National Institutes of Health for research and development of an electro-optic adaptive eyeglass lens that allows for correction of near, intermediate and distance vision.
- Xuemin “Sam” Wang, E. Desmond Lee Endowed Professor in Plant Science, Department of Biology, received a $1.26 million sub-award from the Donald Danforth Plant Science Center (funding from DOE) for work in the Center for Advanced Biofuel Systems (CABS).
- Jerry Dunn, Academic Director of the Child Advocacy Center, received a $1 million grant from the Saint Louis Mental Health Board for integrated treatment for children who have experienced serious emotional disturbances and have experienced multiple, sequential or chronic trauma.
- Patent rights related to eight invention disclosures (Zhi Xu et al) were licensed to The Incubation Factory and sublicensed to a new startup company – Advanced Spectroscopic Technologies (AST) – to commercialize a plug-and-play adapter that significantly increases the sensitivity of FTIR spectrometers. AST expects first commercial sales in 2011-2012.
- For Fall 2010 we have 538 full-time faculty members at UMSL. This includes:
- 310 tenure track faculty members, including
- 232 tenured faculty and
- 78 untenured, tenure track faculty
- 228 non-tenure track full-time faculty members
- We also have 885 part-time faculty members, including 500 adjunct and other faculty members and 385 teaching and research assistants
- Please note that these are preliminary numbers, since the official faculty census is done after October 31. These are the correct numbers as far as we know now, but they will be confirmed after the census.
- 310 tenure track faculty members, including
- For Fall 2009 we had 539 full-time faculty members at UMSL. This includes:
- 319 tenure track faculty members, including
- 226 tenured faculty and
- 93 untenured, tenure track faculty
- 319 tenure track faculty members, including
- 220 non-tenure track full-time faculty members
- We also had 908 part-time faculty members, including 541 adjunct and other faculty members and 363 teaching and research assistants.
- Faculty productivity will be ranked in all programs this year since the System has engaged the services of Academic Analytics, LLC for full reports similar to those of our PhD program faculty reported in previous years.
Tenure and Promotion
- 15 Assistant Professors were considered for promotion to Associate Professor and tenure in the academic year 2009-10. All were promoted and tenured.
- 2 untenured Associate Professors were considered for tenure. 1 was granted tenure.
- 2 Associate Professors were considered for promotion to Professor, 1 was promoted.
- 1 NTT lecturer who was considered for promotion to Assistant Teaching Professor was promoted.
- 1 NTT Assistant Teaching Professor who was considered for promotion to Associate Teaching Professor was promoted.
- 1 NTT Clinical Assistant Professor who was considered for promotion to Clinical Associate Professor was promoted.
- 1 NTT Associate Research Professor who was considered for promotion to Research Professor was promoted.
- 3 NTT Associate Teaching Professors were considered for promotion to Teaching Professor. All were promoted.
- For 2010-11, there are 6 new tenured or tenure track faculty hires.
- There are 11 non-tenure track faculty hires (this number does not include approximately 15 MIMH faculty who joined UMSL September 1).
- In the first quarter of FY 2011 (July, Aug., Sept. 2010), a total of $17,794,313 in external grants was received. This included: $1,610,642 from associations, $284,398 from corporations, $13,222,866 from federal agencies, $159,672 from foundations, $1,143,159 from Missouri local governments, $304,315 from other university sources, and $1,069,261 from the State of Missouri. These funds were designated for the following purposes: $501,962 for instruction, $4,672,188 for various sponsored activities, $4,008,708 for research, and $8,611,455 for student financial aid.
- Total external funding for the FY 2010 for all grants, contracts and other sponsored activities totaled $39 million. There were 156 external awards in FY 2010.
- Technology transfer for FY 2010 totaled 8 invention disclosures filed; 8 patent applications (U.S., all kinds) filed; 2 U.S. patents issued; 7 technologies licensed/optioned; and $123,350 in licensing income received by the University.
- In technology transfer during the first quarter of FY 2011, 3 invention disclosures were filed; 3 patent applications were filed (U.S., all kinds); 3 U.S. patents issued; 2 technologies were licensed/optioned; and $32,677 in licensing income was received by the University.
- With our successful reaccreditation by the Higher Learning Commission of the North Central Association of Colleges and Schools, Academic Affairs is laying the groundwork for continuous improvement.
- The 2008 self-study is on the Academic Affairs website. Please feel free to use sections, excerpts, or information from the self-study in grant proposals or technical reports, with citations where appropriate (not always necessary.)
The General Education Committee, led by Tim Farmer, has been working on several issues and is expected to have reports and proposals for the faculty later in the academic year.
- A Provost’s Assessment Committee is the working group that will put into practice the policies of the Senate Assessment Committee and share assessment experiences across campus in accordance with the reaccreditation recommendations.
Academic Program Reviews
- Program reviews are underway this academic year in the five-year cycle, including both academic and administrative units. The schedule and reports completed so far are available on the SharePoint site. Peggy Cohen and Pat Dolan are coordinating the reviews.
- Last spring we completed the reviews of the College of Education, including the Dean’s Office and nine Endowed Professors in the College of Education. In both sets of reviews, although the review processes for each are a bit different, all reports and responses from units and professors have been submitted to the Provost’s office and discussed.
- This fall administrative units are being reviewed as well as academic programs. We have completed reviews for the Libraries, the Touhill, the Center for the Humanities, and the Department of History. In the next three weeks reviews of Office of Research Administration (November 4), Academic Affairs (November10), University Advancement (November 11), and Office of Equal Opportunity and Diversity (November 16) will take place. Early in January, Managerial and Technological Services will have their review.
- The Program Audit Committee reviewed productivity data for each program and academic unit last year to recommend where cuts might be made. These data and the Program Audit Committee reports are being used in the review process this year for the further cuts for the FY 2012 budget. These findings are also being used in the reviews of low-productivity programs for the Department of Higher Education.
- The Department of Higher Education has identified a number of “low productivity” programs at all public universities across the state that do not meet the DHE rules for annual graduation numbers of 10 graduates from undergraduate programs, 5 graduates from master’s programs, and 3 graduates from Ph.D. programs. A report to DHE will be made by October 29, 2010, recommending action on the UMSL programs that do not meet those minimum graduation numbers. Recommended actions may include elimination (phase out), continuation, merger, modifications, collaboration, etc. Some programs were identified in error, so our submission also corrects those errors. Deans and department chairs (and faculty in the programs) have been involved in developing the recommendations for each of the UMSL programs, and we are working with the UM System in this process. Low productivity programs identified by DHE include:
- Baccalaureate degrees in Educational Studies; Music Education; Music; German; French; Spanish; Philosophy; and Physics;
- Master’s degrees in Physiological Optics and Sociology;
- Ph.D. degrees in Nursing; Physiological Optics; and Political Science.
- The Program Audit Committee will be asked to review low productivity and high cost programs this year, as usual.
- As mentioned above, the Fall 2010 semester produced record number enrollments for the University. Overall numbers increased with a total enrollment of 16,802 students vs. 16,548 in ’09. This represents an increase of 1.5% or 254 students. Total credit hours increased from 146,471 to 149,222 for a gain of 2751 credit hours or 1.9%.
- First time freshmen enrollments decreased by a total of 35 students from 537 to 502. However, the average ACT increased from 22.8 to 23.5, moving us much closer to our goal of an average ACT of 24 for incoming freshmen. Many fewer students who had ‘borderline” credentials were admitted this fall on waivers of some requirements, which is one of the reasons why the average ACT is up, and could also explain the lower freshmen enrollments. This should have resulted in better prepared students in many freshmen classes this fall.
- Transfer Undergraduates saw an increase from 1848 to 1881, for a total of 33 more students (1.8%). The largest increase was in students transferring from two-year institutions at 14.8% or an increase of 127 students.
- Minority enrollment saw an increase from 3439 students in Fall ’09 to 3533 students in ‘10, an increase of 2.7%. Hispanic enrollments (up 18.5%) and African-American enrollments (up 2.4%) showed the largest increases. Caucasian student enrollments also increased by 96 students or 1.3%. Hispanic enrollment has increased by 38% in the last two years.
- Campus Enrollment Records for Fall 2010
- 32.2 percent of students (3,533) are listed as minorities.
- 21 percent of students (2,306) are listed as African Americans.
- 24 percent of students (3,032) are enrolled in graduate programs.
- 16,802 total student enrollment.
Access to Success
- As you know from the chancellor’s letter to the faculty about Access to Success, UMSL is participating in this national endeavor organized by the National Association of System Heads designed to close the gap between non-traditional and traditional students’ graduation rates. This campus is expert at that. In fact, we lead public research universities across the country in closing the gap.
- The problem on the UMSL campus is not a gap, but that we have low graduation rates in general. We have adapted the national A2S goals for UMSL to the following:
- We will improve the graduation rate of UMSL to meet or exceed that of other select Universities in Missouri. The goal is for the overall graduation rate to move from 45% to 74% by 2020.
- Chancellor George has asked for campus-wide shared responsibility in attaining this goal. For faculty, that requires, first, maintaining high standards. Students complain when they think that we don’t expect much from them, as our NSSE scores document. The second faculty role in A2S is communicating with students. We need to give students feedback about how they’re doing; many find the MyGateway gradebook to be the most efficient way to do that. Third, faculty need to communicate problems via Academic Alert so students can be held responsible while there’s still time for them to address issues. Finally, faculty can help students by referring them to professional support services that the campus offers.
- Any faculty member who teaches a course that students find very difficult and in which a TA might be useful for tutoring or additional work, may ask his/her chair to request a TA from the Graduate School. Special funds will be available to support A2S activities this academic year and next.
- Support of Student Learning: Support programs are those that are designed to supplement the advising process and give additional assistance to students to insure success. The support programs may be required, voluntary or strongly recommended by the CSS team or the faculty. These programs include:
- Academic Alert program. 2041 referrals were managed in academic year 2009-10; there are 636 referrals to date in 2010-11.
- P.A.S.S. program 3355 hours of logged study hall in academic year 2008-09.
- Campus Testing provided for 4589 individual sessions in academic year 2009-10, an increase of 18% from the previous year.
- 111 students attended the new summer workshops for students appealing their Satisfactory Academic Progress for financial aid eligibility.
- Developmental Support: Developmental support areas continue to enhance and strengthen student skills and goals. These supports include:
- Career Counseling: Career Counseling interpreted results for 114 assessments taken in 2009-2010, an increase of 70% over 2008-2009
- FYE Seminar: 6 sections with 105 students were offered in FS09; 84% enrolled in SP10
- Workshop series: 936 students attended 164 workshops/sessions
- Our student athletes have an aggregate GPA over 3.0; we have 59 academic all-conference players. The Athletics department has established an annual breakfast for athletes with 4.0 averages and faculty members who have influenced them. The first breakfast was held in spring 2010.
System Plans for Online Education
- President Forsee has committed to promoting e-learning and has begun several System-wide initiatives
- UMSL is participating in several collaborative programs including the Nursing Ph.D. and American Humanics nonprofit administration. Other collaborative online programs are under consideration.
- UMSL has recently hired an Associate Dean for UMSL Online, Mary Rose Grant, who reports to the Provost through an administrative relationship with the Dean of Continuing Education. She is working with the campus and System-wide advisory committees to develop online courses and programs, and to provide faculty members with training and assistance in developing online programs and courses. She will report regularly to the Provost on activities and progress and will coordinate with System online initiatives.
Implementation of SB 389
- As of August 2008, SB 389 required that the course schedule listing the names of all faculty members, including tenured/tenure track, full-time, and part-time faculty and teaching assistants, must be available on the public website online prior to student registration for classes. We are also required to show the degree credentials of all instructors which we do through a link from the course schedule. A few faculty members and part-time instructors have not yet checked their credentials on the MyHR website to assure they are correct for posting. Since this is a state law, we need to be in compliance for all faculty teaching now for Fall 2010 and each semester. My office continues to work with deans, department chairs, and faculty to gain compliance from all faculty members. Approximately 28 faculty members still need to verify their credentials for Fall 2010. Please make sure your credentials are verified if you have not done so, and encourage your colleagues to do so as well. If you have misplaced the instructions, please call my office and we will resend them to you.
- Another requirement of SB389 that began in August 2009 requires all universities to post student evaluations of faculty on a website accessible to students who are eligible to enroll each semester. In response to this requirement, the Faculty Senate Committee on Assessment constructed five questions which were approved by the Faculty Senate and implemented in Fall 2008. The evaluation survey: “UMSL Wide Questions on Instructor Effectiveness” is online and students in every class have been asked to participate each semester. Students are required to login on MyGateway to access and fill out the survey. The response rates have been fairly low so far, but may increase as we work toward online course evaluations in all courses and if that happens, we can incorporate the SB 389 questions into that process.
- The data collected from the survey are posted on the web, in a password protected site accessible with a UMSL SSO and password. Classes with five or less students are asked to complete the survey but the results are not posted and instructors will not be able to access individual responses of the survey. Students have access to the survey results by the time they register for the next semester. The survey results are posted on MyGateway and the IR website by instructor, by class, and by section and students will be able access the information through the course schedule by clicking the instructor’s name and signing in with SSO and password. These results are not available to anyone without a UMSL SSO and password.
- The Federal Education Transparency Act requires that by 2010 we have to publish textbook information within the schedule of courses. This means that whenever possible, all faculty members will have to submit their textbook orders to the bookstore prior to the time the course schedule is submitted to the Registrar. This is a significant change to a much earlier date than current practice and your cooperation will be appreciated. You’ll hear more about this from the Bookstore and are urged to send in your information so we can be in compliance with this federal law. It also helps Disability Access Services to have textbook information available earlier for those students who need textbook accommodations.
- New Faculty Orientation was held on August 18-19 for 18 new full-time faculty.
- 118 graduate students attended the 2-day professional development conference in August).
- 43 new part-time faculty members participated in Part-time Faculty Orientations in May, June, and August.
- As each semester begins, Peer Academic Leader Seminar (PALS) programs are offered for undergraduate students employed as peer tutors. This training introduces effective instructional strategies, and informs these employees about University policies and procedures. Twenty-two students participated in the August, 2010 PALS training held for the College of Optometry. An additional fifteen students, representing the Math, Foreign Language, and Supplemental Instruction (SI) programs, attended the two multi-department trainings given in August and September.
- 37 deans, associate deans, chairs, and directors attended the Academic Leaders Forum in August.
- Although the UM System’s Leadership Development Program was suspended in January 2009, it resumed in January 2010 and UMSL’s six 2008-9 participants completed the program during the spring semester. Five UMSL academic leaders are now participating in the 2010-2011 LDP.
Programs and Resources
- During the 2009-2010 academic year, 2,605 individuals attended 69 workshops, colloquia, seminars and conferences offered by the Center for Teaching and Learning. This computes to 9,307 hours that faculty, staff, teaching assistants, and peer tutors devoted to their professional development. The CTL also logged 228 individual consultations for an additional 208 contact hours.
- In August ten graduate students received their Certificates in University Teaching. 30 graduate students are currently working on one of four units required for the CUT.
- Faculty and teaching assistants are taking advantage of the mid-semester feedback system to learn from students’ suggestions for supporting student learning during the remainder of the semester. Please remember that Teaching Assistants are required to register for this service. In the spring semester 2010, 538 courses were registered by 217 instructors; this fall 230 instructors registered 650 courses for participation.
- The New Faculty Teaching Scholars Program was suspended in January 2009. We hope that it will resume in the near future, but do not have news to report about when this program’s suspension will be lifted. If it is not reinstated by the System, the UMSL campus, perhaps in conjunction with other UM Campuses, may create our own program.
- Conference on Teaching and Technology: The Focus on Teaching and Technology Conference will be on November 11 and 12. This year’s regional conference is co-sponsored with SIUE, MS & T, Saint Louis University, Maryville University, St. Louis Community Colleges, and Jefferson College. Thirty-five workshops and presentations will be offered by colleagues from 14 campuses. Thanks to sponsorship from UMSL’s deans, we look forward to hearing from this year’s keynote speaker, Jose Bowen, Dean of the Meadows School of the Arts and Professor of Music at Southern Methodist University. His topic is“Teaching Naked: Why Removing Technology from Your Classroom Will Improve Student Learning”. Innovation Award winners and Teaching Award recipients will share the strategies that brought them recognition. Anyone who uses technology can learn strategies at the conference to enhance their instructional and research efficiencies. Please consider registering and attending some or all of this conference.
Civic Engagement Activities
- Constitution Day 2010 According to federal law, universities are required to celebrate Constitution Day commemorating the signing of the U.S. Constitution on September 17, 1787. Constitution Day activities at UMSL on September 15, 2010, were cosponsored by the Provost’s Steering Committee on Civic Engagement and many campus departments, centers, and offices. About 140 people attended “Are You Protected? The Constitution and You”.
- This is the sixth semester for News at Noon, a forum designed to encourage student and faculty discussions about current events. One program is planned for each month this fall. News at Noon is co-sponsored by The New York Times and The Current. The New York Times is a co-sponsor of the American Democracy Project.
- UMSL’s Learn and Serve America Higher Education grant from the Corporation for National and Community Service supports UMSL’s efforts to expand our participation in community service and academic service-learning to meet the needs of the communities that surround the campus. We’re in year 2 of a three-year grant aimed at addressing pressing housing and education needs. Be alert to opportunities to participate in activities sponsored by this grant, referred to as UMSL Students of Service (UMSL SOS).
- The Provost’s Steering Committee on Civic Engagement took the lead on submitting UMSL’s application this fall to be named a community-engaged campus by the Carnegie Foundation for the Advancement of Teaching. This is an elective classification that we look forward to attaining to affirm the multitude ways that UMSL partners with the metropolitan region. Special thanks to Kay Gasen-Thenhaus and Pat Dolan for organizing this effort.
- On November 1, Patricia Zahn, the new manager for the Des Lee Collaborative Vision will begin with expanded duties to include developing and managing ongoing and new community engagement activities for the entire University. The Carnegie Application process allowed the campus to begin constructing an inventory of community engagement activities and this position will continue that work and begin to tell the community engagement stories and messages in a more formal and precise manner that ever before.
- The schematic design phase of the project has been completed. Currently, negotiations continue with the developer to agree on a final total cost of the building. When the final agreement is reached the project will continue to the next phase, start of construction. We are hoping to be in the building by December, 2011. We expect academic programming to begin in spring 2012 semester.
The Collected Rules on grievances require that the Academic Grievance Officer report to the faculty governance body in October on the status of all faculty grievances.
- During the 2010 academic year, there were no faculty grievances reported.
- Any potential faculty grievances were settled informally or through the campus mediation program, but not reported to Academic Affairs.
- Discrimination complaints go to the Office of Equal Opportunity and Diversity and are not reported to the Provost’s office.
Faculty have responded well to the policy requiring that they report all incidences of suspected academic dishonesty. The Provost’s Office investigates and/or notes each reported case as appropriate. It is important that a record be kept even in cases in which the faculty member feels that additional sanctions are not necessary, since this gives a record in case the student engages in similar behavior in later courses, or has already done so without the faculty member’s knowledge. It is important to know if a given situation is the first instance for a student, or whether the student has been involved in similar behavior in previous courses in order for investigations and sanctions to be appropriate. I appreciate everyone’s cooperation as we try to educate students in an academically rigorous and honest fashion.
Academic Dishonesty Report
Cheating. Under guidelines established by the Collected Rules and Regulations section 200.020. B.1 STANDARD OF CONDUCT, the Office of Academic Affairs has investigated 14 cases of academic dishonesty involving cheating. Details of those cases are documented below.
- 14 cases were reported and investigated.
- 12 cases involved undergraduate students.
- 2 cases involved graduate students.
- In 10 cases, there was sufficient evidence to find the students guilty of cheating. Students received a lowered grade for the work in question and a subsequent sanction from the Office of Academic Affairs.
- Students were sanctioned to submit a research paper of academic quality on the importance of academic integrity and professional ethics either as students or in their chosen professions (3 cases).
- Students were sanctioned to receive information from the Writing Lab and to write a reflective essay (2 cases).
- 1 student was sanctioned to perform community service within the academic department that brought the charge.
- Students were sanctioned with warnings about the seriousness of the violation(s), a warning about future violations of academic dishonesty and the severity of repeat offenses (4 cases).
- Registration holds are placed on student accounts for students who do not contact Academic Affairs to discuss the allegations of academic dishonesty (1 case).
- The remaining 3 cases were dismissed due to insufficient evidence to warrant a charge of misconduct.
- Currently, there are 8 on-going investigations involving cheating.
Under guidelines established by the Collected Rules and Regulations section 200.020. B.1 STANDARD OF CONDUCT, the Office of Academic Affairs has investigated 24 cases of academic dishonesty involving plagiarism. Details of those cases are documented below.
- 24 cases were reported and investigated.
- 22 cases involved undergraduate students.
- 2 cases involved graduate students.
- In 20 cases, there was sufficient evidence to find the students guilty of cheating. Students received a lowered grade for the work in question and a subsequent sanction from the Office of Academic Affairs.
- Students were sanctioned to receive information from the Writing Lab and to write a reflective essay (13 cases).
- 1 student was sanctioned to an academic semester probation.
- 1 student was sanctioned to an academic year of probation.
- Students were sanctioned with warnings about the seriousness of the violation(s), a warning about future violations of academic dishonesty and the severity of repeat offenses (5 cases).
- Registration holds are placed on student accounts for students who do not contact Academic Affairs to discuss the allegations of academic dishonesty (4 cases).
- Currently, there are 6 on-going investigations involving plagiarism
University policies require faculty to report suspected cases of academic dishonesty to Academic Affairs. We assure students of due process and guide faculty through the procedures. Then we keep the names of those charged on file so that students can be monitored. In this way, it is known if a student commits repeated offenses.
Please do not try to handle these situations by yourself. Please also bring your syllabus into conformity with official university policies and procedures regarding academic integrity requirements. Regardless of what your syllabus says, you could be violating procedures (and legal precedents) if you attempt to sanction students yourself. Please be familiar with the policies. If you wish to have a greater understanding of the policies and procedures, please contact Associate Provost Judith Walker de Felix. She is also happy to present information to departments on how to detect and handle academic dishonesty.
390.010 Discrimination Grievance Procedures for Students
The Office of Academic Affairs has not investigated any formal grievance cases from Winter/Spring Semester 2010 to the current Fall Semester 2010.
Student Complaints Concerning Faculty, Staff, Administrators and Academic Issues
Information on student complaint procedures and the Student Advocate is now available on the Academic Affairs and Student Affairs websites.
Report on Student Complaint Cases
The following summary documents student complaint cases reported to the Office of Academic Affairs from Winter/Spring Semester 2010 to date in Fall Semester 2010.
The Office of Academic Affairs has investigated 32 student complaints. In those cases, the students were referred to the appropriate unit administrator. The details of those cases are documented below.
- In 24 cases, students expressed dissatisfaction within their respective departments and/or academic units.
- In those cases, the students contacted or were referred to the Chancellor’s Office and/or the Office of Academic Affairs. In these cases, Office of Academic Affairs contacted the student(s), and then forwarded the complaints to the appropriate administrator in the department and/or unit to proceed with resolving the complaint.
- These complaints were resolved informally.
- In the remaining 8 cases, students expressed dissatisfaction with instructors and/or courses.
- After contacting the student(s), the Office of Academic Affairs contacted the faculty member and/or the appropriate administrator in the department or unit to proceed with efforts to resolve the complaint.