Course Descriptions:
Information Systems
Course Information Last Updated: 10/25/2005
BUSINESS PROCESS DESIGN 6838
Credit hours: 3.0
Prerequisites: IS 6800 and IS 6825 (may be taken concurrently) This course presents the concepts of process design for improving customer service and satisfaction. Issues related to characteristics, goals, benefits and costs of enterprise-wide design, and the role of information technology during the design process will be discussed. Further topics may include: computer-based modeling tools for process design, total quality management and quality circles, and organizational learning.
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